In this episode, I talk with Lisa Marcotte, Trupanion's Business Development Manager about how the program works for both veterans and veterinarians.
- Why the VA selected a pet insurance company to administer this program rather than continue the program in-house.
- How the program works.
- What's not covered.
- Are pre-existing conditions covered.
- How veterinarians can get paid within 48 hours.
- What about emergency situations?
- Veterinarians get paid according to whatever they charge and not a negotiated fee schedule.
- Trupanions's experiences so far with their "direct pay to veterinarians" programs - Trupanion Express and Claims Express and the feedback they've gotten from pet owners and veterinarians.
- How the pre-certification process works in the case of a large claim.