In this episode, I interview Ashley Lyons, the Director of Operational Strategy at ASPCA Pet Insurance about pet insurance claims. We discuss: Ways to file a claim at ASPCA Pet Insurance How claims are processed and paid Precertification of claims Availability of claims processors 24/7 Top reasons claims are denied How ASPCA determines if a pet has pre-existing conditions that aren't covered Waiting periods before a policy becomes effective and why they exist Gray areas when determining whether a claim... Read more →