One thing that sticks out in my interview with Suzanne Cannon, CoFounder of VetBilling, is that just because a pet owner cannot afford to pay thousands of dollars out-of-pocket all at once doesn't mean they cannot afford the care needed for their pet.
Suzanne's personal story illustrates this. Even though she had a pet insurance policy for her dog, when faced with a $4000 expense, she couldn't pay it, file a claim and wait for reimbursement. This is a significant shortcoming of pet insurance as we have talked about in the past several episodes of the podcast.
Suzanne shares why VetBilling is different from in-house payment plans that veterinarians have likely tried in the past.
She also shares some success stories from primary care veterinarians as well as emergency/specialty practices.
VetBilling also offers wellness care payment plans, pet savings accounts and pre-payment plans.
Veterinarians should consider adding VetBilling as one of their options that clients can use to pay for their pet's healthcare.