Dr. John Faught was a guest on the podcast back in 2015 (Episode 33). At that time he had 2 practices in Austin, Texas. Now the practice has expanded to 5 locations in Austin and 2 practices in Denver, Colorado.
When we talked before, he was recommending primarily Trupanion pet insurance to his clients, but hadn't yet gotten on board with Trupanion's software that allows real-time claim pre-approvals and direct payment to the veterinary practice. Now all 7 practices are using the software and he talks about his experience with it and how it has changed the way they talk about pet insurance with clients.