Kathy Cavanagh, the Client Care Coordinator at Central Hospital for Veterinary Medicine, shares some amazing stories of how pet's lives have been saved as a result of making available multiple payment options for pet parents at a very large emergency/specialty practice.
Because they are able to provide the care that their patients need, it has led to improved staff morale and better client relations.
For those pet parents who can't afford the diagnostics and treatment their doctors recommend, Kathy finds creative ways to enable them to proceed with care using third party financing options as well as in-house payment plans through VetBilling.
Clients with pet insurance benefit because Central Hospital's staff helps them verify coverage and file claims. Kathy says this is time well spent. The hospital has been reimbursed up to $30,000 for the treatment of some very seriously ill or injured pets.
When needed, most veterinary hospitals offer some form of third party financing to their clients. I hope that our discussion will help veterinarians and their staff see the positive benefits to their practices of also offering in-house payment plans through VetBilling and being willing to work with clients who have insured pets.