In this episode, I interview Allison Rye, the hospital administrator at Bay Beach Vets in Virginia Beach, VA. She talks about how they provide ways for pet parents to pay for the care their pets need via working with pet insurance companies, 3rd party financing and VetBilling. This is essentially a "how to" interview that practice owners and hospital managers/administrators can discover tips in going the extra mile when it comes to great customer service and helping more sick or... Read more →
It's likely that a majority of pet owners cannot afford to pay several thousand dollars out-of-pocket if their pet suffers an unexpected healthcare event. One thing that sticks out in my interview with Suzanne Cannon, CoFounder of VetBilling, is that just because a pet owner cannot afford to pay thousands of dollars out-of-pocket all at once doesn't mean they cannot afford the care needed for their pet. Suzanne's personal story illustrates this. Even though she had a pet insurance policy... Read more →